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API Home Service Repair Businesses

Which type of small business software is best for you?

When deciding which small business software to use, you need to first consider what your actual needs are. Many times platforms that do a lot of different things may not offer the right range of tools. Free or low cost software options can sometimes provide all the tools you may need to get started.  As your business scales and your needs may grow — it may just be a new app to help you scale and be more profitable.

The best option for small business software should be simple and easy to manage your business more efficiently, but the best is different depending on the size and needs of your company.

We are going to touch on some different software options that small businesses might want to consider. The challenge is finding the type of software you need, at the right price that works for your budget. There is a lot of competition online in the software market, and while there are big name products with big prices, there are always smaller and less robust packages which can be just as good.

Below are some great small business software solutions currently available.



Document management software

There are many different office software suites but Google Workspace (formerly called G Suite) offers a large range of features and functionality that others can’t match for the price.

Google offers cloud computing, collaboration and productivity. It’s ideal for smaller businesses because it provides a one-stop-shop for all document management needs.

It is cloud based approach that is constantly updated. The email has built in controls, encryption, and verification with a Zero Trust approach that enables employees to work from anywhere using any device.

Google Workspace allows team members to have video meetings, access email, secure data and customizable email addresses. It is easy to use, secure, and access across different devices.

Within the workspace there are apps to quickly and easily create and share documents (Google Docs), spreadsheets (Google Sheets) and presentations (Google Slides).

Microsoft 365 provides a great office suite that is also cloud based and can be use on the go, at home or in the office.

If you’ve used Microsoft Office you’ll easily find your way around Microsoft 365. The advantage is all your employees can use it with a smartphone or tablet and their documents are saved online in the cloud with OneDrive. No more worrying about losing important files to a hard drive crash and that you can switch between devices without losing any work.

Pricing is a bit more expensive than using Google Workspace. Microsoft 365 Home offers up to six licenses which could be ideal and cost-efficient for distributing around employees if you have five or less. Microsoft 365 Business Premium is targeted at larger businesses and includes Sharepoint, Microsoft Exchange and Microsoft Teams.

Microsoft 365 delivers what you need in terms of an office software and admin platform. You will also find many suppliers using it, making it easy to share, swap or send files.



Project management software

If you are a medium size company with ongoing projects Trello is great to manage them. Trello is a collaboration and task management tool that supports marketing campaigns, content development, customer support, sales tracking, data entry and HR tracking. It’s important to note that it doesn’t support budgeting and invoicing.

For smaller businesses, it is an easy tool that tracks projects through due dates, card cover photos, users, a task commenting feature, labels and allows attachments like files, images, or documents for project management pipelines.



Mobile payment processing

iWallet is an established field service point of sale provider for processing payments anytime and anywhere. An easier, smarter and faster way for employees to process payments in the field. The app offers low credit card fees for businesses that process over 1m annually. They help small businesses take home more money each month.

The  iWallet app includes mobile remote check uploads. No more accepting bad checks and no more trips to the bank. And once you start processing credit cards there is no fee to make mobile check deposits.

The app has bank level security, is Verisign secure and has 256-bit encryption. All of this means that you only need one payment processing app to cover all forms of payments from a smart phone, no matter what sort of business you have.



Human resources and payroll software

Smaller companies rely on both full-time, seasonal and contract employees. With different needs they need a payroll solution that can manage both W-2 and 1099 workers. Gusto is a great option for these types of situations because it can handle payroll processing and payroll tax responsibilities for all types of workers.

Gusto is simple to pay your team, manage their benefits and protect your business. It is easy to add new employees and designate which type of worker they are. Even better, both types of workers are considered an employee, so the cost of running payroll is the same for someone considered a full- or part-time employee versus a freelancer or contractor.

Gusto charges monthly fees vs. a per-payroll cost structure that many other payroll companies use. This means you can run payroll as many times as necessary for no added charge. Additional services such as health coverage options, 401(k) plans, free financial planning tools are available for companies who need extra support. 



Collaboration Tool

If you’re a larger appliance repair business with service teams across multiple states, instead of sending emails back and forth, consider Slack.  This communication platform has helped transform the way your teams keep in touch.

The basic idea is simple: It allows employees to communicate on any mobile or desktop device. It is very useful for smaller businesses that may not have a single office or whose employees work remotely. It is real-time messaging in web browsers, mobile apps or with desktop clients. Team members can chat one to one, in channels based around topics and groups (i.e. customer questions, part ordering or repair issues).

Slack brings that simple idea to life very intuitively and has a responsive interface to keep conversations flowing.

The free version of Slack gives a basic feel for the app and suitable for smaller teams. With the paid tiers you get round-the-clock support and unlimited message archives.

Software technology undoubtedly helps businesses to adapt their operations. Messaging apps, mobile payments and contactless transactions are now the norm. For smaller businesses trying to reduce costs and grow their business, now is the time to look software and apps that can help automate and manage your business more effectively.

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API Home Service Repair Businesses

Why Businesses are Switching to Mobile Remote Check Deposits

As technology advances, small to medium size businesses now offer their technicians quicker and more securer ways to process all forms of payments using a smart phone. 

There are now specific processing apps which are designed to make it easier for businesses. One popular feature—mobile remote check deposit—which now allows technicians to deposit customer’s checks through an app before leaving the job.

For small to medium size businesses and organizations that receive a few to several checks a day, a mobile device is the best solution to make mobile remote check deposits. It is quicker and cheaper than other solutions.

With a remote check deposit app like iWallet there is no need to purchase dedicated hardware to perform the deposits in the field. This reduces overhead cost like hardware, maintenance and software licensing.



Who benefits from remote check deposits?

Service businesses with a small or large volume of checks benefit because any number of checks can safely be processed daily via a phone.

Small businesses often wait for the check to arrive in the mail which could cause an overdraft situation. Mobile remote check deposit reduces employee time by not having to drive in traffic to a local bank branch. Using an app allows the company to get funds quickly for operations, payroll and expansion.

Non Profits and other organizations prefer to use remote check deposit. The technology is easy to use and is less-expensive with no hardware to lease or purchase. They don’t have to have donor checks lying around until accounts receivable takes them to the bank.



Mobile remote check deposits are safe

Processing apps use industry-standard encryption, so account details should be safe. In addition to that check images and other data is not stored on the mobile device. Mobile check deposits are also harder for checks to get dropped or lost before they are deposited.

It is however recommended not to use public Wi-Fi for any sensitive information including remote deposits. It’s better to use a wireless connection on a mobile phone’s data connection to avoid sharing sensitive information.



Mitigate the chance of accepting bad checks

Paper checks may have their drawbacks, but they remain commonplace. Real-time check risk mitigation helps employees accept a check as soon as it’s presented.

Bad checks are a major issue in payments today but if you can catch it in real time you can ask for another form of payment. Some processing apps like iWallet help mitigate the possibility of accepting and trying to deposit a fraudulent check. The app also requires a credit card for checks over $500 dollars as further protection on large transactions.

Integrated capture points detect and prevent duplicates and fraud in real-time, allow customized business rules for eligibility.



Best practices to deposit a clear check image

  • Check images should be taken in a well-lit environment
  • Images should be taken on a contrasting background
  • The camera should be held parallel to the item
  • Make sure check is filled out correctly, dated and signed
  • No shadows across the check
  • All four corners of the check are visible
  • Check is not blurry and camera flash is off
  • The MICR line – numbers on the bottom of the check is readable
  • Make sure amount you entered in app matches the amount written on check



Checks that cannot be deposited using mobile remote uploads

  • Altered checks or  non-legible checks
  • Third Party Checks 
  • Restrictive endorsements- checks payable to you and a lien holder
  • Foreign checks from a bank located outside the United States)
  • Checks not payable in United States currency
  • Savings Bonds
  • Stale dated or postdated checks
  • Checks  stamped “non-negotiable”



Do you need to save checks after a mobile deposit?

After you make mobile remote check deposits it is not 100% necessary but is recommended to hold until you receive confirmation from the bank that the deposit has cleared. After it clears you can destroy the check to prevent anyone attempting to deposit the check a second time.

With remote deposit capture, businesses are now able to reduce labor costs, streamline efficiencies and provide an easier and faster way to deposit in the field. The growing number of small to medium businesses are now using apps to help streamline all forms of invoice processing. If you are looking to make the switch, make sure to look for a processing app that includes mobile remote check deposits too.

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API Home Service Repair Businesses

Mobile Deposits Using Remote Check Capture API

One of the best developments for small businesses is Remote Deposit Capture technology that is also referred as RDC which makes the process of accepting checks in the field safe and seamless. The mobile check deposit  technology actually helps businesses process paper checks faster using a smartphone or tablet.



Remote Deposit Capture API technology is the best choice

Mobile check deposits using an RDC API is a check capture solution that allows employees to use a mobile device to capture check images and convert both the front of the check to federal standards. The API completes a multi-check capture experience allowing developers to deploy this offering into any app.



Remote Check Deposit API technology

APIs have become very common in financial services because they unlock the power of third-party services and tools such as account verification. RDC API technology enables a business to process paper checks deposit faster and safely.

Many businesses still make manually daily/weekly deposits at a local bank which is a waste of resources and time and can be eliminated using an API like iWallet.



No need to pay for desktop equipment

In the past, businesses used RDC technology by integrating a desktop scanner in the office. The scanners are hardware that is purchased and can process both high and low volumes of checks. This may automate a portion of the accounts receivable process by capturing the data on a paper check and sending that information to the bank but it is a dated process.

The issue with scanners is that checks need to be dropped off by employees at the end of the day or week which ties up cash flow. It is also a waste of time and gas when you go do it from a phone. Businesses that operate across multiple cities and state often times have employees mail the checks to the home office which runs a risk of getting lost. Other issues small business owners face is the possibility the check is bad.



Helps with risk mitigation

Mobile check deposit API is a seamless approach that shares the check data from a smart phone with a financial institution. It helps a company’s risk mitigation which can lead to fewer bad checks or insufficient funds. Real-time risk mitigation and mobile RDC can ensure you are able to accept that check as soon as it’s presented so they have access to those funds more quickly



Choosing the best Remote Deposit Capture API

iWallet Mobile Check Capture is one of the best APIs to mitigate risk, increase back office efficiencies, and accelerate cash flow.  

The API provides the same information; check payee name, address, amount and good image quality for depositing purpose. The check image component, with the corresponding data, is both captured with the API. It is than transmitted to the payment gateway and directed to the client’s financial institution for deposit.  The deposit converts the extracted check data (account number, routing number and check number to ACH and submits the actual front of check image to the financial institution.

Also important when selecting an RDC API, make sure it is supported by iOS, Android and mobile web and is offered at both App Store and Google Play Store.

iWallet API offers upload success on the first try using a patented front side of check video capture technology and helps businesses to detect check duplication and manage risk by running all checks through a 3rd party data base.



What is a financial check risk?

When a customer pays with a check you better hope they aren’t a bad check writer and the funds are available. Deposits take a couple of days to settle and that may be too late if they are a bad check writer. iWallet Remote Check Capture API has built in fraud protection and automatically scans a database of bad check writers. It will send a real time notification in if the check is bad. Getting a notification while your employees are still with the customer offers the ability to accept another form of payment.

People still use paper check because there are a number of advantages, so be prepared as they will be around for a while. Remote check deposit capture is a key driver of mobile processing adoption and will help you to streamline processes while speeding up funds.

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API Home Service Repair Businesses

API 101

Just as humans communicate, applications talk to each other too using an Application Programming Interface or API—for short.  It is an interface that allows an application to interact with an external service through a set of commands.

Since the beginning of the internet, different applications and web pages have used APIs to get data for various resources. The flight you booked on your favorite airline or the movie ticket you bought online, APIs are working behind the scenes every day to provide you a richer digital experience.



What is an API

An API includes a set of functions that allows applications to access data and interact with external software components, micro-services or operating systems. It delivers a user request to a system and sends the system’s response back to the user.

APIs can be accessed over the Web using the HTTP protocol. It is also considered a great tool to push data to a server that can be accessed by server code. APIs do the work in the background and the digital experiences remains effortless.

APIs make things easier and speeds up the development process of other applications or systems. And when using an API you won’t need to deal with source codes.

For example, if you are building your own software and wish to integrate mobile check deposits or payment processing with apps like iWallet, using an API is the best way to do it. You only need to connect your software with the correct payment software. This is manual for developers to help implement the desired functionalities which are provided via the API’s documentation.



How an API works

API is considered the middleman between the application you are using and the server. It will tell the app to do something, and then the app will use an API to communicate with the web server to do it. This action is called a request. Once the request is sent, the server will send a response to the app.

Here’s an abstract example. You walk into quick service restaurant, stand in line and wait for someone to take your order. The person at counter is the middleman who takes your order because you cannot communicate directly with the cooks in back. The person than gives the order to the kitchen, the cooks – cook it and the order is delivered to you at the table.

An API is an abstraction of the web server, as the application doesn’t know what is going on, just what the final result will be.



Benefits of APIs and why are they important

APIs allow for unlimited functionality of your applications. They speed up development time and save money. Without API’s, application are limited to a narrow list of its own functions.

APIs allow you to save time. They are more efficient and more convenient to apply existing API capabilities rather than to trying to independently implement similar functions.

APIs recharge your applications with the latest technology. With APIs, you can teach your application the latest image recognition and natural language processing methods.



Types of API’s

There are four types of APIs.

  1. Open APIs which are known as Public APIs. There are no restrictions to access because they are public.
  2. Partner APIs need specific rights or licenses in order to access because they are not available to the public.
  3. Internal APIs, known as Private APIs, only internal systems expose this type of API and are often meant to be used inside the company.
  4. Composite APIs is a type of API combines different service and data APIs. It is a sequence of tasks that run synchronously. It speeds up the process of execution and improve the performance.



API documentation

APIs documentation contains specific instructions on how to effectively use and integrate. Well-written documentation will help to save cost and support. It also makes onboarding users easier because it doesn’t require technical support. Some APIs may provide a sandbox to test out and see live results. This helps developers better understand the capabilities and to visualize what the API does. Watch out for poorly written documentation as it can be frustrating for developers or the support team.



What is API Testing

While there are many aspects of API testing, it generally consists of making requests to a single or sometimes multiple API endpoints and validating the response. The purpose of API testing is to determine if the API meets expectations for functionality, performance, and security.

The growing number of software and credit card processing apps need communication and resource exchange methods. Delivering data quickly is an essential for most businesses in today’s digital age. APIs are the key to helping the expansion of software technology.

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API Home Service Repair Businesses

Benefits of Remote Check Capture API integrations

Mobile Remote Deposit Capture (mRDC) solution takes the manual process of depositing paper checks for small business owners and automates it into a seamless transaction. Integrating a mRDC API automates an inefficient task into an easy process that helps businesses process funds better and faster. 

Need to get time back in the day, well not having employees taking unnecessary trips to the local bank to make manual check deposits is the first task to eliminate.  Automating this simple task is easy when you integrate a Mobile Remote Deposit Check API into your current applications. Using a cloud based mRDC API will also help with continuous communication between your various applications.



Mobile Remote Check Capture

mRDC is a convenient check deposit solution for employees remotely accepting paper checks so they’re not reliant on making local deposits or having to batch checks and mail into the home office. Mobile remote check deposits are intuitive for employees to learn and quickly start to use. It allows them to simply take a photo of a check from their checking accounts with their mobile device. API’s such as iWallet mobile check deposit includes proprietary technology that only requires the front side capture.



Benefits of Mobile Remote Check Capture API Integrations

For most businesses there are many tangible benefits of API integration are quite clear and they break down like this.



Increased productivity

Leverage powerful mobile technology into your applications by selecting the right API will save development time and enables business goals faster.

With a good API, developers can quickly implement remote check deposit function quickly. This helps to re-allocate financial resources in to other areas of the business.



Collect data in one place

Data is powerful and an essential asset in the digital economy. APIs make it easy for office managers or accounts receivables to easily access and pull daily, weekly or monthly reports from desktop.

Reporting and account reconciliation will be easier than ever. Using a mobile remote check API Like iWallet removes the manual process but more importantly it helps keep your data store in one place.



Speed up cash flow

Getting paper checks deposited in the field quickly speeds up cash flow. It also helps orphan payments for that customer that insists to send by mail their payment by check. Orphaned checks can lie around offices for days and many times are tucked into a desk waiting to be deposited.  An API is a big benefit for volume businesses that prefer to use a lockbox.  They also help large national businesses that have numerous banking relationships across multiple states.



Streamline reporting

If you’re data is being shared by your applications then it’s much easier to create robust reports that take into account all of the data sets possible. Better reporting leads to easier pattern recognition and hopefully better business decisions. Technicians have individual portals which help to keep everything organized.



Reduces risk

Remote Check Deposits helps with the reduction in lost or bad checks – requiring humans to make manual deposits at the bank inevitably results in errors. Employees can lose checks along the way or accept bad checks and not know it until it is deposited and rejected.

iWallet API includes a  bad check scan feature. All checks are automatically scanned to make sure it is not in a national database of bad check writers. If it is on list the your employees get real time notifications.



Security

The biggest concern with APIs is they can come with security issues.  Gartner 2022 report unveiled vulnerabilities in APIs which create data breaches in web applications.

To help mitigate a data breach it is important to only use a Remote Check Deposit API like iWallet which is backed TRUSTe-certified.

 iWallet comes with bank-level security and 256-bit SSL encryption. 256-bit encryption is a data/file encryption technique that uses a 256-bit key to encrypt and decrypt data or files. It is one of the most secure encryption methods, and is used in most modern encryption algorithms, protocols and technologies.

Another important certification to look for in a mRDC API is to make sure it is Verisign Trust and doesn’t sell or share customer. This seal means that you can be assured that all details are secure and the system operates using encrypted technology to keep your customers details safe.



An individual gateway

Using mobile check deposit API allows the companies to create separate portals for each employee. Individual portals allow them to deposit from anywhere and is a digital gateway in the field is a great consumer experience too.

As the technology improves, API integrations will continue to grow in popularity and become more streamlined. iWallet mobile remote check API integration makes it so your data is less flawed, more accessible  and provides increased efficiency. It’s no surprise that many companies have built their businesses around integrating the latest APIs like iWallet.

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Home Service Repair Businesses

Look Out for Early Termination Fees when Selecting a New Credit Card Processor

You may have scrolled to the bottom of a user’s agreement and clicked I Agree without looking through the many pages of fine print. You’ve decided you’re fed up with high credit card processing fees and switch companies, only to find early termination fees on your last statement.  Or you have heard about ETFs, or maybe you haven’t. Yea it’s wrong, but because agreement list is so long and copy is small you may have missed it.



What is an Early Termination Fee

Early Termination Fee which is also referred to as an Early Cancellation Fee (ETF) is a charge that is assessed by merchant account provider when you terminate the credit card processing agreement before an agreed-upon end date. Early Termination Fees are described as a provider’s compensation for the expenses related to closing a merchant account and are included in the contract.

Most contracts are 3 years (36 months) and they automatically renew for additional terms or go to month-to-month until they are cancelled. The fees associated with Early Termination usually cost about $295 and $495, and can be much larger (thousands) in contracts with Liquidated Damages clauses. The potential ETF amount decreases as you approach the end of the contract gets closer.



Where You Can Find Early Termination Fee Terms

Early termination fees come into play if you want to cancel the contract during the initial contract period. ETFs are usually discussed under the section of your contract called Term and Termination, Termination, or even Early Termination Fee. They’ll cover the specifics of the circumstances you are able to cancel the agreement and when any penalties (or ETFs) are applied.



Consumer Protection Laws

You may have dealt with ETFs before; a cell phone, cable, or apartment lease for a specific  amount of months. In order to cancel your contract early you will be faced with an extra fee–the Early Termination Fee (ETF). As a consumer, the fee might be capped by laws thanks to help of consumer personal protection laws. As a small business owner (sophisticated party), you might be on the hook for more because they presumed you know better and  should read and negotiate contracts better.



Why Early Termination Fees May Exist

Sometimes an ETF is a flat fee that the processor claims it needs to recoup the cost of setting up your account and programming your equipment. Early Termination Fees effectively function as punishment for merchants who wish to cancel. The real reason is they use this as a form of merchant retention.  Credit card processors which are inconvenienced by early termination should not be passing these fees to small business owners.  And if you lease credit card terminal, portable scanners or similar equipment from a processor, the hardware is usually covered under a separate agreement which may not be affected by your processing contract.



Want to Cancel Without Charges

Sometimes you will have a small cancelation window if the credit card processor raises its price of service, such as 30 days. This disclosure will usually be included in your monthly statement. You most likely won’t be contracted directly of the changes, so be diligent to check your statements on a regular basis and watch for any price changes.

If your salesperson promised the world and delivered nothing, or they forget to tell you about the various fees you have to pay every month there may be recourse. Or if your equipment never worked correctly even after you reported it to their tech support multiple times this may help to have reason to cancel early. Make sure to document your specific situation then you talk to your salesperson or a manager to see if you can be let out of the contract early, without having to pay the ETF due to the issues incurred.

Lastly, there’s no guarantee of a resolution but try escalating the complaint to the Better Business Bureau to see if they can help with a refund if you have been charged with one.



Initial Term VS Renewal Term Considerations

Credit card processors have a difference in cancellation procedures between the “Initial Term” and the “Renewal Term”. Check your contract because some there is an ETF for the Initial Term, but not for Renewal Terms as long as the processor is properly notified within 90 days’ notice.



Want a Credit Card Processor with No ETF

Don’t settle for complicated contracts or Early Termination Fees . Fortunately, you now have options with processors that employ state of the art technology. No need to sign long contracts or purchase equipment either.  Credit card processing companies like iWallet Business are free to sign up, no long term contracts excludes ETFs.

21st century business models offer processing using a smart phone or tablet and include month-to-month billing. No complicated contracts to read; iWallet Business discloses up front “you can cancel at any time without any fees”, alieving the need to sift through the fine print.

Businesses should not be punished with unnecessary fees  that’s why it is important to do your homework and sign up with transparent companies like iWallet Business that clearly state on their home page—No contracts, No hardware, No setup cost, No cancellation fee and No daily or weekly transaction limits.

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Home Service Repair Businesses

Misleading Tricks Used by Credit Card Processors

Want to switch credit card processors because you’ve been tricked or just looking to save on the hidden fees? It can be a difficult and time-consuming process for busy appliance repairs business owners to interview different processors. Between interest rates, scheduling capability and back end accounting reconciliation, the decision to switch involves complexity layers of features that can determine the future success of your business.

With thousands of different credit card processors to choose from, it is often overwhelming to really understand the options you have to choose from. On top of that the credit card processing industry can make them difficult to understand.

To help you select the best credit card processor for your appliance repair business, we’ve compiled a list of easy to understand options to help you navigate the tricks quickly.



Misleading Rate Quotes

This is rampant in the industry, especially among processors who use the tiered pricing fee models. Payment processor will advertise a low rate like 1.69% — only they don’t explain that the rate applies “qualified” charges only.

Qualified charges are purchases made using non-reward cards or debit cards. Rewards cards and business credit card purchases usually are categorized as “mid-qualified” or “non-qualified” categories, which are higher processing rates.



Hidden Pricing Tricks

Many credit card processing companies use sneaky tricks that turn into bad deals for business owners. As you shop around for credit card processing services, you may quickly realize that this is not the most honest industry.



Teaser Rates, Qualified and Non-Qualified Rates

If the rate you see is good to be true, rest assured there are substantial hidden fees in the fine print. It is pretty common for credit card processors to advertise rates as low as 1.00%. Don’t fall for it because the payment processing industry has no advertising standards which is part of the problem because there is no need to disclose the assessment fees, mid-qualified and non-qualified charges.

Ever see airlines advertised one way flights for “$99”? You probably won’t pay that because by the time you get to checkout you have added in the price for a carry on, checked bag and even a reserved seat. Unlike airlines there are deceptive processors that bury hidden fees in the fine print; by the time you noticed it’s too late.



Annual Fees

Many processors will bury some of their costs through annual fees instead of being transparent and listing them upfront. These fees can range anywhere from $50-$200. They are hard to see, since processors are sneaky and charge them once a year.



Monthly Minimums

Why should you be penalized for not processing enough transactions? Sometimes it isn’t apparent but unfortunately, most small appliance repair companies soon realize that their low monthly fee isn’t so low. It is actually quite high once you add up all the misc. charges.

Some processors have “monthly minimums” on Visa/MasterCard transactions. In some cases they are called “low achiever fees” and are the total fees generated if you don’t process enough payments each month.



PCI Compliance Fees

Lots of credit card processors have started to charge monthly, quarterly and annual PCI fees. You may have seen them as “Breach Coverage” or “Security” fees.



Cancelation Fees

Most processors have cancelation fees or early termination fees. Instead of providing a good service at a good rate to keep your business, they implement long-term contracts to try and deter merchants from switching to a more affordable provider.



Understand Your Business and Payment Needs

The truth is flat rate pricing can be the cheapest for small businesses because there are no hidden fees. There is peace of mind knowing when you receive your statement you won’t have to comb through it looking for misc. charges.



Process 100% of your Transactions With a Smart Phone

Selecting a processor that includes more than just credit card payments is also very important. Many consumers still prefer to pay for services with checks. Businesses that have two or more technicians need to be able to accept all forms of payments in the field including paper checks. 

Processing transactions in the field helps save time and speeds up cash flow. Mobile apps like iWallet Business make it each for technicians to remotely deposit checks when the repair is completed. The app has built in fraud protection that instantly scans a national bad checks database which helps to mitigate accepting bad checks. With SMS-based touchless signature capture it keeps them safe from germs too.



Easy Bank Reconciliation

Business office managers and accountants will benefit from iWallet Business too. In addition to remote check processing, the app provides easy bank reconciliation via the desktop web-app. Reporting is QuickBooks compatible and integration with most scheduling apps is easy too.

If you have multiple techs, in one city or multiple states no problem. You can create unlimited sub-accounts to keep employees from seeing one another’s deposits and from viewing company bank information.

It is wise to check with multiple processing companies because not all of them work off a free app. Doesn’t make sense to purchase equipment when you can do everything from a smart phone or tablet. If you’re going to make a move, make sure you can process all forms of payments from a smart phone.

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Home Service Repair Businesses

Chargebacks Don’t Need to Be a Cost of Doing Business

Every business that accepts payment by credit card may have encountered a chargeback at one time or another and some face them more often. It is important to know that businesses are not equally impacted by chargebacks. Banks and payment processors use three different categorize starting at high, medium, and down to low risk. They factor in information about your industry, ownership and other pertinent details. The cost of chargeback fee is determined by this risk assessment and the number of chargebacks that the business is allowed within a given time period.

Having chargebacks incur costly fees, jeopardize your relationship with your bank or payment processors. They will also be a waste of precious waste time and labor. Depending on the business risk category, a chargeback can end up costing up to three times the original transaction amount.

A cardholder who uses a credit card to pay their invoice is entitled to contact their bank to dispute the charge which results in a chargeback. They need a valid reason, but regardless the inconvenience to prove the chargeback is put on the merchant.



What Are Chargebacks?

A chargeback fee is a fee that businesses are expected pay when a chargeback is filed against their company. This is a mandatory fee and cannot be recovered by winning a dispute with the processor.

Any cardholder who makes a purchase using any credit card can contact their bank to dispute a charge and request a chargeback. They must have a valid reason for doing so, but the burden to prove it is a legitimate chargeback is on the small business owner, especially if the cardholder’s reason is invalid. It is up the business owner to prove that it is not valid and why.



Chargeback Costs

A typical chargeback fee can range between $20 and $100. Not to mention having to add in the loss of revenue from the repair and credit card payment processing costs. The total cost of a chargeback often more than twice the original repair amount. Having fewer chargebacks, you’ll avoid expensive fees and keep more revenue.



Can I Ignore Chargebacks?

Ignoring a chargeback is the equivalent to ignoring your customers’ issues. For every customer who files a chargeback, there could be other who have the same issue but simply never call or use your services again. The chargeback will sometimes tell you a story about a technician you can learn from.  This is most true if you get several and they are stem from the same technician.



Fight Chargebacks or Not?

Some merchants believe that fighting a chargeback will give them a bad reputation when it actually gives small businesses a competitive advantage over others who ignore them. When you fight a chargeback, you will be reclaiming revenue from work performed that would otherwise be lost. Another benefit is you gain deep insights into potential problems your customers are having.

There are exceptions where people make fraudulent claims such as the work wasn’t performed to their standards. Situations like this, you should most definitely fight back against the fraudulent chargeback. If the work was completed and the customer was happy at the time the invoice was paid, they should not get away defrauding you.



Tips to help prevent Chargebacks

This can be an easy fix for common problems. Use clear identifiers on credit card statements. Sometimes the name of your appliance repair business isn’t the same as the name on your merchant account. When the customer sees a name they don’t recognize they will call their bank to ask for a chargeback. Make sure the name that appears on credit card statements won’t confuse your customers.

Have your technicians quote realistic estimates and not make any claims that they can’t back up. Misleading customers leads to distrust with causes dissatisfaction, two feelings that lead to chargebacks.

Be honest about your products. So many chargebacks could be prevented by merchants trying harder to manage customer expectations, rather than trying to boost sales with big, unrealistic promises. Be candid and truthful so that you don’t lose your customers’ trust.



Best Payment Option to Avoid Chargebacks

With chargeback fees and processing fees going up it may be time to consider accepting checks for payment. Using a payment app to manage all forms of payments in the field will save time and help cash flow. iWallet Business is modern touchless payment processing app that  allows remote check deposit, enabling your technicians to remotely deposit checks instantly from a smart phone or tablet.

Making mobile check deposits in the field will reduce chargeback fees, streamline deposits and it works well with businesses that have more than two technicians. iWallet Business integrates with most scheduling apps and offers unlimited sub-accounts so each employee has a private portal. Accounting loves it because the app offers easy account reconciliation via the desktop web-app. With bank-level security backed by Wells Fargo and Fifth Third Banks, mobile check deposit is a great way to get faster cash flow while reducing chargeback fees. 

Categories
Home Service Repair Businesses

Know Your Options if You’re Dropped by Square or Authorize.net

Square and Authorize.net are third-party vendor payment solutions that may be doing your credit card and payment processing options. Many small appliance repair businesses like yours rely on credit card processors like these to provide your customers with convenient payment methods.

But then suddenly you’ll get a message that Square or Authorize.net has stopped your payment processing.  It may come without warning.

Consider this scenario: You are a well-established appliance repair business with devoted and loyal customers. But you also have a high number of chargebacks (payments made with credit or debit cards) and returned checks. Chargebacks are forced reversals of credit card transactions and initiated by the cardholder and executed by the issuing card bank. If you get a lot of these, financial institutions may label your business as high risk and processors like Square or Authorize.net can suspend and/or revoke your account at any time.

One way to help prevent chargebacks is to accept checks in the field and remotely deposit them at the time of repair. Your appliance repair business is not at the mercy of Square or Authorize.net or any other credit card processors if you shift.

Luckily, there are payments processing apps like iWallet that make it simple to remotely deposit checks into your business account. Small business owners like you will find iWallet Business is easy to use and will simplify all your business’s transactions.



Who uses mobile check deposits

Mobile check deposit is for appliance repair business with two or more technician. It offers technicians the easiest way to accept checks for payment in the field. And all employees can have individual portals created where they simply snap/scan a photograph or scan the front of the check and transmit it electronically to your business bank account. Remote check deposits put the funds in your account fast without anyone having to visit a branch or ATM.



How remote check deposits works

To use remote check deposit your technicians upload the customer’s check. This is a safe and an easy way to make remote deposits in the filed from a smart phone or tablet. Remote deposit capture allows for the substitution of a digital form of a check for a paper one. Having the ability to accept paper checks including corporate checks, consumer checks, cashier’s checks, and money orders electronically deposit them from a mobile device is a safe way to get paid for work performed.

Expensive scanners are not needed anymore.  Remote deposits can be done with most smart phones or tablets.  By scanning the front image of a check you get the finds deposited faster with fewer errors. After scanning, it a good idea to keep the paper check until it clears in the event your bank needs to see a better image, and they may even require a paper copy.



Funds availability

Another great advantage of remote check deposits is — every hour — is banking hour. You will benefit from not worrying if your employees will make it to the bank before closing. You also don’t have to worry about them losing checks in their truck if they keep and send to the office weekly.

Many times, the bank makes funds available within one business day. If you currently batch and deposit weekly no you will receive funds faster and improve your working capital. The sooner you get those funds, the sooner you can invest them to build your business or earn interest on your income.



Is remote check deposits safe?

Thanks to 21st century technology mobile check deposits are safe and using an app like iWallet Business offers additional layers of check security. The app automatically scans every check through a national database of bad check writers. If the check numbers match any in the database, the check is declined in real time.  This fraud protection helps to mitigate potential issues.

Your business moves fast – and your funds should too. iWallet is the easiest and fastest way to process payments, The app offers 256-bit SSL encryption , so you can rest assure and process all payments securely.

Categories
Credit Card Processing Home Service Repair Businesses Mobile Check Processing Payment Processing Technology Small business tools

Payment Apps for Business

Appliance repair companies with two or multiple technicians in the field use a variety of credit card processing equipment but that’s not necessary with todays advanced technology. Did you know that your appliance business can accept all forms of payments for services from a smartphone using an app.

With the world moving to smartphones it only makes sense to move ALL your payments to remote payments too. Knowing the ins and outs will help you compare the many different features you have at your fingertips.

What are the processing rates for each app. Do they use interchange plus, flat rate and do they allow you to surcharge? You’ll also need to be able to determine what you need to stream line reporting or if the app exports needed accounting data.

Common Types of Payment Apps

Zelle

Zelle works well for very small or family appliance repair companies. The app has been adopted by many national banks and works by having the money move within minutes, directly into your bank account associated with your profile.

The downsides of using Zelle are it only works if your current bank currently offers it.  If you have more than two technicians it won’t allow for sub accounts so everyone making deposit access the same account.  Savvy business owners also need to easily recap deposits at the end of day or week. If you have a healthy business and more than two technicians, deposits get combined making it harder to reconcile.

Zelle also doesn’t offer remote check uploads. It is just an app to send funds.  It is free for customers to send however you will need to check with Zelle to see what they will specifically charge your business.

Venmo

Venmo was originally created for friends to send or receive money quickly. It has feature like splitting bills and adding fun notes which helped it to catch on quickly with Gen X and Y’s.

The app now allows for business to accept payments.  You can add a business profile to a personal profile easily. There is no monthly fee however be aware there is a low seller transaction fee of 1.9% + $0.10 on business profiles (fee can change & other fees may apply).

It’s pretty easy to create a business profile if you have an existing Venmo login.  This will allow you to track personal transactions separately from business. You can accept payments virtually through their app with a unique QR code which is a secure simple way to pay.

Venmo has a couple of downsides.  The app doesn’t allow for remote check uploads and like Zelle. If you have several technicians it doesn’t offer sub accounts so all deposit go directly into one account.

iWallet Business

iWallet Business is a revolutionary app that’s designed to process credit cards and accept checks in the field. Using iWallet Business gives your technicians the freedom to essentially accept all forms of credit cards and also make remote check uploads in the field (including corporate checks, consumer checks, cashier’s checks and money orders). This sets it apart from the other two apps.

It is easy and free to download iWallet Business for both android and iPhone. The app supports accounting functions needed to run a successful business and includes QuickBooks integrations for accounting. Sign up and account approvals are fast. The app includes bank level security and has a QR code touchless processing feature to keep your employees and customers safe from germs.

The key feature is iWallet Business is one of the only a few business apps that converts paper checks into electronic transactions. This allows businesses to receive funds faster and improve working capital. It works by selecting the check icon at bottom of app, using a smart phone camera your technician can upload checks directly into individual accounts. Individual sub accounts keep every technicians business private and easy to reconcile at the end of the day/week.

If your technicians want to get a little extra for their good work, iWallet offers a tipping option. In the app tap “Tipping” and turn the toggle on.

With all these three apps, you can optimize the speed of invoice collection. The only caveat is if you want to keep all customers happy you need to accept all forms of payments.  Look for remote check uploads to convert all forms of paper checks into electronic transactions. This will set your business apart while saving time by not having to run them to make bank deposit at a local branch.