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Home Service Repair Businesses

Chargebacks Don’t Need to Be a Cost of Doing Business

Every business that accepts payment by credit card may have encountered a chargeback at one time or another and some face them more often. It is important to know that businesses are not equally impacted by chargebacks. Banks and payment processors use three different categorize starting at high, medium, and down to low risk. They factor in information about your industry, ownership and other pertinent details. The cost of chargeback fee is determined by this risk assessment and the number of chargebacks that the business is allowed within a given time period.

Having chargebacks incur costly fees, jeopardize your relationship with your bank or payment processors. They will also be a waste of precious waste time and labor. Depending on the business risk category, a chargeback can end up costing up to three times the original transaction amount.

A cardholder who uses a credit card to pay their invoice is entitled to contact their bank to dispute the charge which results in a chargeback. They need a valid reason, but regardless the inconvenience to prove the chargeback is put on the merchant.



What Are Chargebacks?

A chargeback fee is a fee that businesses are expected pay when a chargeback is filed against their company. This is a mandatory fee and cannot be recovered by winning a dispute with the processor.

Any cardholder who makes a purchase using any credit card can contact their bank to dispute a charge and request a chargeback. They must have a valid reason for doing so, but the burden to prove it is a legitimate chargeback is on the small business owner, especially if the cardholder’s reason is invalid. It is up the business owner to prove that it is not valid and why.



Chargeback Costs

A typical chargeback fee can range between $20 and $100. Not to mention having to add in the loss of revenue from the repair and credit card payment processing costs. The total cost of a chargeback often more than twice the original repair amount. Having fewer chargebacks, you’ll avoid expensive fees and keep more revenue.



Can I Ignore Chargebacks?

Ignoring a chargeback is the equivalent to ignoring your customers’ issues. For every customer who files a chargeback, there could be other who have the same issue but simply never call or use your services again. The chargeback will sometimes tell you a story about a technician you can learn from.  This is most true if you get several and they are stem from the same technician.



Fight Chargebacks or Not?

Some merchants believe that fighting a chargeback will give them a bad reputation when it actually gives small businesses a competitive advantage over others who ignore them. When you fight a chargeback, you will be reclaiming revenue from work performed that would otherwise be lost. Another benefit is you gain deep insights into potential problems your customers are having.

There are exceptions where people make fraudulent claims such as the work wasn’t performed to their standards. Situations like this, you should most definitely fight back against the fraudulent chargeback. If the work was completed and the customer was happy at the time the invoice was paid, they should not get away defrauding you.



Tips to help prevent Chargebacks

This can be an easy fix for common problems. Use clear identifiers on credit card statements. Sometimes the name of your appliance repair business isn’t the same as the name on your merchant account. When the customer sees a name they don’t recognize they will call their bank to ask for a chargeback. Make sure the name that appears on credit card statements won’t confuse your customers.

Have your technicians quote realistic estimates and not make any claims that they can’t back up. Misleading customers leads to distrust with causes dissatisfaction, two feelings that lead to chargebacks.

Be honest about your products. So many chargebacks could be prevented by merchants trying harder to manage customer expectations, rather than trying to boost sales with big, unrealistic promises. Be candid and truthful so that you don’t lose your customers’ trust.



Best Payment Option to Avoid Chargebacks

With chargeback fees and processing fees going up it may be time to consider accepting checks for payment. Using a payment app to manage all forms of payments in the field will save time and help cash flow. iWallet Business is modern touchless payment processing app that  allows remote check deposit, enabling your technicians to remotely deposit checks instantly from a smart phone or tablet.

Making mobile check deposits in the field will reduce chargeback fees, streamline deposits and it works well with businesses that have more than two technicians. iWallet Business integrates with most scheduling apps and offers unlimited sub-accounts so each employee has a private portal. Accounting loves it because the app offers easy account reconciliation via the desktop web-app. With bank-level security backed by Wells Fargo and Fifth Third Banks, mobile check deposit is a great way to get faster cash flow while reducing chargeback fees. 

Categories
Home Service Repair Businesses

Know Your Options if You’re Dropped by Square or Authorize.net

Square and Authorize.net are third-party vendor payment solutions that may be doing your credit card and payment processing options. Many small appliance repair businesses like yours rely on credit card processors like these to provide your customers with convenient payment methods.

But then suddenly you’ll get a message that Square or Authorize.net has stopped your payment processing.  It may come without warning.

Consider this scenario: You are a well-established appliance repair business with devoted and loyal customers. But you also have a high number of chargebacks (payments made with credit or debit cards) and returned checks. Chargebacks are forced reversals of credit card transactions and initiated by the cardholder and executed by the issuing card bank. If you get a lot of these, financial institutions may label your business as high risk and processors like Square or Authorize.net can suspend and/or revoke your account at any time.

One way to help prevent chargebacks is to accept checks in the field and remotely deposit them at the time of repair. Your appliance repair business is not at the mercy of Square or Authorize.net or any other credit card processors if you shift.

Luckily, there are payments processing apps like iWallet that make it simple to remotely deposit checks into your business account. Small business owners like you will find iWallet Business is easy to use and will simplify all your business’s transactions.



Who uses mobile check deposits

Mobile check deposit is for appliance repair business with two or more technician. It offers technicians the easiest way to accept checks for payment in the field. And all employees can have individual portals created where they simply snap/scan a photograph or scan the front of the check and transmit it electronically to your business bank account. Remote check deposits put the funds in your account fast without anyone having to visit a branch or ATM.



How remote check deposits works

To use remote check deposit your technicians upload the customer’s check. This is a safe and an easy way to make remote deposits in the filed from a smart phone or tablet. Remote deposit capture allows for the substitution of a digital form of a check for a paper one. Having the ability to accept paper checks including corporate checks, consumer checks, cashier’s checks, and money orders electronically deposit them from a mobile device is a safe way to get paid for work performed.

Expensive scanners are not needed anymore.  Remote deposits can be done with most smart phones or tablets.  By scanning the front image of a check you get the finds deposited faster with fewer errors. After scanning, it a good idea to keep the paper check until it clears in the event your bank needs to see a better image, and they may even require a paper copy.



Funds availability

Another great advantage of remote check deposits is — every hour — is banking hour. You will benefit from not worrying if your employees will make it to the bank before closing. You also don’t have to worry about them losing checks in their truck if they keep and send to the office weekly.

Many times, the bank makes funds available within one business day. If you currently batch and deposit weekly no you will receive funds faster and improve your working capital. The sooner you get those funds, the sooner you can invest them to build your business or earn interest on your income.



Is remote check deposits safe?

Thanks to 21st century technology mobile check deposits are safe and using an app like iWallet Business offers additional layers of check security. The app automatically scans every check through a national database of bad check writers. If the check numbers match any in the database, the check is declined in real time.  This fraud protection helps to mitigate potential issues.

Your business moves fast – and your funds should too. iWallet is the easiest and fastest way to process payments, The app offers 256-bit SSL encryption , so you can rest assure and process all payments securely.

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Credit Card Processing Home Service Repair Businesses Mobile Check Processing Payment Processing Technology Small business tools

Payment Apps for Business

Appliance repair companies with two or multiple technicians in the field use a variety of credit card processing equipment but that’s not necessary with todays advanced technology. Did you know that your appliance business can accept all forms of payments for services from a smartphone using an app.

With the world moving to smartphones it only makes sense to move ALL your payments to remote payments too. Knowing the ins and outs will help you compare the many different features you have at your fingertips.

What are the processing rates for each app. Do they use interchange plus, flat rate and do they allow you to surcharge? You’ll also need to be able to determine what you need to stream line reporting or if the app exports needed accounting data.

Common Types of Payment Apps

Zelle

Zelle works well for very small or family appliance repair companies. The app has been adopted by many national banks and works by having the money move within minutes, directly into your bank account associated with your profile.

The downsides of using Zelle are it only works if your current bank currently offers it.  If you have more than two technicians it won’t allow for sub accounts so everyone making deposit access the same account.  Savvy business owners also need to easily recap deposits at the end of day or week. If you have a healthy business and more than two technicians, deposits get combined making it harder to reconcile.

Zelle also doesn’t offer remote check uploads. It is just an app to send funds.  It is free for customers to send however you will need to check with Zelle to see what they will specifically charge your business.

Venmo

Venmo was originally created for friends to send or receive money quickly. It has feature like splitting bills and adding fun notes which helped it to catch on quickly with Gen X and Y’s.

The app now allows for business to accept payments.  You can add a business profile to a personal profile easily. There is no monthly fee however be aware there is a low seller transaction fee of 1.9% + $0.10 on business profiles (fee can change & other fees may apply).

It’s pretty easy to create a business profile if you have an existing Venmo login.  This will allow you to track personal transactions separately from business. You can accept payments virtually through their app with a unique QR code which is a secure simple way to pay.

Venmo has a couple of downsides.  The app doesn’t allow for remote check uploads and like Zelle. If you have several technicians it doesn’t offer sub accounts so all deposit go directly into one account.

iWallet Business

iWallet Business is a revolutionary app that’s designed to process credit cards and accept checks in the field. Using iWallet Business gives your technicians the freedom to essentially accept all forms of credit cards and also make remote check uploads in the field (including corporate checks, consumer checks, cashier’s checks and money orders). This sets it apart from the other two apps.

It is easy and free to download iWallet Business for both android and iPhone. The app supports accounting functions needed to run a successful business and includes QuickBooks integrations for accounting. Sign up and account approvals are fast. The app includes bank level security and has a QR code touchless processing feature to keep your employees and customers safe from germs.

The key feature is iWallet Business is one of the only a few business apps that converts paper checks into electronic transactions. This allows businesses to receive funds faster and improve working capital. It works by selecting the check icon at bottom of app, using a smart phone camera your technician can upload checks directly into individual accounts. Individual sub accounts keep every technicians business private and easy to reconcile at the end of the day/week.

If your technicians want to get a little extra for their good work, iWallet offers a tipping option. In the app tap “Tipping” and turn the toggle on.

With all these three apps, you can optimize the speed of invoice collection. The only caveat is if you want to keep all customers happy you need to accept all forms of payments.  Look for remote check uploads to convert all forms of paper checks into electronic transactions. This will set your business apart while saving time by not having to run them to make bank deposit at a local branch.

Categories
Home Service Repair Businesses Mobile Check Processing Payment Processing Technology Small business tools

The Importance to Accept Checks in The Field

In a world where technology is advancing, should your appliance repair business go cashless…probably not since checks are one of the oldest forms of payment.  

While more and more people are using e-wallet to pay for goods and services, savvy appliance repair business owners shouldn’t alienate customers by not accepting paper checks.  Eliminating checks has the potential to result with negative reviews because customers who still prefer to pay for repairs by check will be forced to use another repair company.

In todays world you need to cater to all homeowners to prevent losing business. Much of the older generation doesn’t use smartphones the way Gen X does, which is why they still prefer to pay for services using paper checks. Boomers and seniors haven’t adopted technology at the same rate and still carry traditional wallets and write checks.

There are many reasons why you should offer a variety of payment accommodations for every customer. Some people with high balances stay away from charging on their cards so they don’t incur additional credit card finance charges.

And, checks are less attractive to thieves than credit cards because they aren’t easy assessable and cannot be cashed by just anyone. For thieves this can be hassle to get bank routing numbers, account info, print the checks than try to cash without proper ID. Checking account numbers are not on the black market like credit cards numbers.

Using an app to accept all forms of payments is the future of growing a successful business.  Keep in mind that not all processing apps are created equal; most, like Venmo/Paypal only process credit cards or transfer money.

Most traditional processing apps entail higher costs to cover the processing fees. Even with negotiated low credit card processing rates, business owners spend a fortune each year on transaction fees.

Business owners will pay more in credit card processing fees if they only accept credit cards. Yea, you can build the credit card fees into your repair prices but do you want to run the risk losing business because your repair fees are higher? Not the smartest business decision.

There are far more pros for accepting checks in the field than not, which is why a lot of appliance repairs businesses still prefer to accept checks.

Do you really want to wait and don’t wait batch the weekly and make mass deposit at bank. Cash flow is increased because with mobile check deposits the funds are available in a few days (actual time varies by bank and if check is written from local account vs out of state). Waiting can be risky because a check/checks can get lost or misplaced along the way. 

There is also the risk that funds aren’t in the account if you wait. Than you need to deal with having to get in touch with the customer and either get another check or ask for a credit card.

Accepting Checks Reduces overhead

No processing fees with mobile check deposits using an app like iWallet Business. The app offers credit card processing and remote check deposits. The convenience of using the app is there is no equipment to buy and you can accept checks and remotely deposit check in the field in addition to credit or debit cards.

Decrease Fraud Risk

Checks are safer to upload through a smart phone instead of waiting for technicians to mail them to home office so they don’t  run the risk of losing along the way. iWallet Business App scans checks through a national data base of bad check writers. If the check is flagged as bad, it will catch it in real time. More importantly since your employee is still with the customer this will gives the opportunity to ask for another form of payment.

Prevent Stop Payments

When customers write a check to pay for the repair and you wait to deposit later, you run a big risk of having a stop payment on the check. If customers are not satisfied with the work performed and complain, credit card payments can/will be disputed.  Most credit card companies side on the customer and this will cause the amount to be debited from your account. The funds are returned to the customer without recourse. This is yet another reason why accepting checks is a great option.

Check Guarantee is an added level of check safety, in the event the check bounces. This is good for small or large repairs companies that have a history of customers who bounce checks.

Keys to Accept Check for Payments

Verify the check is written for the right amount. The amount written out should be the same as numerical numbers. Only accept the total amount due. Make sure your technicians verify the following before uploading.

  • Complete name of customer
  • Payee name (you or your business)
  • Correct date
  • Bank ID numbers including account and ABA routing numbers
  • Dollar amount
  • Signature

Don’t waste your time thinking checks are a thing the past, they aren’t! Accepting checks for payment in the field with iWallet Business could set you apart from other repair companies. It is a useful financial processing tool for small to mid-size appliance repair businesses. Accepting checks helps to attract more customers and using iWallet to remotely deposit them can provide a level of security while helping to save with overhead fees.

Categories
Home Service Repair Businesses Mobile Check Processing Payment Processing Technology Small business tools

Appliance Repair Mobile Check Processing Costs

Check processing for appliance repair business sounds simple right? It can be low cost and easy if you understand the different ways to process checks and the costs associated.

There are different factors to consider when you’re running a small to medium size appliance repair business. Having a good grasp on financial costs will help you to save time and money on mobile check deposits.

Today’s business owners can benefit more by using mobile check deposits than by using their traditional bank checking account deposit feature. There are a range of options to consider when they are considering mobile check processing.  

Manual Machine Swipe Electronic Check Processing Costs

Manual swipe machines help small businesses to process several checks at a time. While it sounds fast and easy there is a monthly cost as high as $100 to rent the check scanner equipment.

Do you want the money in the bank ASAP? If yes this is not the best check deposit method because cash flow will be slow. Checks will need to be mailed or dropped at the office. This takes time having employees drive to drop off and time for administrative staff to process. You also run the risk of losing checks along the way.

Mobile Check Processing Cost

Using iWallet Business, a free app that allows your technicians to accept checks and make mobile check deposits anytime, anyplace. The app offers more benefits than traditional ATM deposits.

There is a monthly mobile check processing cost of $50 a month for up to 1400 checks per year. Using this method will actually save you money in the long run because there is less back end administrative cost. You also do not have to pay for gas for all the trips to the bank, which these days saves a lot of money too.

Mobile check deposits are great because check payment processing is accepted instantly using a smart mobile phone or tablet. No extra fee for equipment to purchase or to rent.

Accepting checks at time of completed work and using a smart phone to instantly deposit also saves time. Technicians have 24/7 mobile check processing and accounting has 24/7 real-time, consolidated reporting and banking.

Check Return Cost

The ability to make real time, mobile check deposits with iWallet can also potentially help eliminate return check costs. A returned check fee is when someone gives you a check, but they don’t have the funds to cover it. While you don’t plan for returned checks but it happens all the time. This also happens when an account has been closed or if the customer decided to stop payment because they may not have been satisfied with the work performed.

Your techs in the field do a big job and accept a large check for payment, it could takes days before it gets deposited which slows cash flow.  Between the time of repair and when the check gets deposited, there is no money in bank account due to non-sufficient funds.

Now you’re faced with two issues, a charge for returned check, you have to waste time and go back to the customer to work out another payment source. While this situation is not your fault it is impossible to know how much the check writer has in their bank account, the depositor is still the one held responsible to pay the fee.

To potentially help to avoid returned checks us iWallet for all mobile check processing. The app that runs all checks through a national data base of bad checks. If the check writer is on the list you will be alerted instantly and the technician can ask for another form of payment on the spot. 

Check Guarantee Cost

Check guarantee is another mobile check processing add-on feature which provides appliance repair businesses with check protection to eliminate the risk of non-sufficient funds. This feature helps business owners prevent getting burned by a bad check writer who clears the fraud database but doesn’t have enough funds to cover the work performed.

For a fee of 1.5%-2.3%, during the mobile check processing transaction, you can transfers the risk to the processor, and you will be guaranteed to receive funding on the check. It is simple process, during the transaction where the merchant transfers risk to the processor and funding is guaranteed.

Best Small Business Mobile Check Processing App

Mobile check deposits for personal use is very common, having the ability for multiple technicians to make mobile check deposits into a business account will be too with iWallet Business app.

Anyone can test iWallet Business because there is nothing to buy, no sign up fees and you can cancel anytime without additional cost. With this app you can accept all types of checks, including personal, business and travelers.  It is the best 21st century mobile check processing app for appliance repair businesses with two or more field technicians.  

Categories
Home Service Repair Businesses

COVID-19 Is Rejuvenating QR Codes

iWallet startup, on the cutting edge of the O2O revolution, launched QR Menu in effort to help businesses reopen safely. QR Menu converts paper menus into an online form that is viewed on a mobile device. COVID-19 has turned the world upside down creating challenges to bring people back. Contactless menus can help provide peace of mind to employees and customers when it’s not business as usual.

COVID has created new policies and procedures in order to meet reopening requirements. WebMD and other studies have reported restaurant menus to be one of the germiest touch points as it can contain 100 times more bacteria than toilet seats.

iWallet QR Contactless Menu Helps Restaurants, Spas, and Wineries Reopen Safely

Businesses can eliminate sources of potential germs by implementing QR contactless menus which replaces the need for physical menus. It’s a simple one step process to generate a QR menu at menu.iwallet.com. For consumers it’s easier, they just point a camera at the QR code and tap the link that pops up to view the menu.

“I’ve been working on an exciting QR application project, however when COVID hit I saw the need to help small businesses reopen. What started locally ramped into something much bigger,” States Jim Kolchin, iWallet Founder. “QR Menu was designed to be free because I know restaurants run on thin margins however it has been adopted globally including; Marriott International, Wynn Las Vegas, The Venetian, Panera Bread, Denny’s and more!”

Key Benefits:

  • Safer to use- mitigates the spread of germs
  • Saves time- easy to update and make instant changes
  • Reduces costs- no more printing and ink expenses
  • Eco friendly- eliminates the millions of paper menus thrown out daily

Reduced capacity, strict regulations combined with consumer habits that have changed, businesses don’t need to scramble any further. QR contactless menu provide employees and customers a touch-free way to help keep them safe. Paper is going away and contactless menus are here to stay.

About iWallet
iWallet is a touchless payment platform that was created with one thing in mind, helping businesses and service providers eliminate unnecessary processing fees. QR technology makes financial services more convenient and cost efficient. Using ACH bank transfers, the process is free to both merchants and consumers.

MEDIA CONTACT:
Renee Borsack
reneeborsack@gmail.com

SOURCE iWallet

Related Links
https://menu.iwallet.com

Categories
Home Service Repair Businesses

iWallet Brings Payment Processing on ACH Transaction to Aid Businesses in Starting Operation During Covid19

iWallet, Inc has introduced automation in transaction processing through Automatic Clearing House (ACH) fund transfer system. The new development is an advancement to the payment processing system for small businesses that can now receive contactless money transfer with no hidden charges applied. The social distancing benefit during the Covid19 pandemic extends towards creating QR menu for restaurants, with zero contact order generation facility. The future driven technology will help the restaurants open their business up, as the pandemic fades out. 

iWallet ACH transaction system is based on an easy and fast payment processing method where the user needs to point the Smartphone on the QR code and click. The payment data is stored in the form of QR code in a secured server with zero possibility of cash extraction from the card. This effectively ends the requirement of carrying cash and cards in the wallet and makes the transaction as effortless as possible. With ACH nor the customer, neither the vendor bears any transaction cost. The QR processing system by iWallet can be mainly used in departmental stores, supermarket, groceries, boutique shops and restaurants enabling the vendor and the user operate in a practical, innovative and ultra-secure technological platform.  QR menu is an essential part of automating the system in a futuristic manner.  With the new inclusion of iWallet, customers can also pay using credit card, but the processing fee is paid by the customer.

iWallet free QR menu benefits can be utilized both by the businesses as well as the customers who can now order food completely paperless/contactless. The technology is built towards empowering restaurants in the safe opening of their business. The customer has to scan the QR code present on their table to open the menu on their mobile and place the order. The QR menu for restaurants has already been tested in Italy. While customers found it difficult in the beginning, more and more are currently finding it an easy and effective mode of placing orders. The company is also working on SNAP/EBT processing with food stamp and government support in order to assure safety guarantee on food.

iWallet also extends its facility by providing an easy to build free QR menu option. The restaurants can now make a QR menu for the dishes served in a few easy steps. The iWallet system takes care of the paper menu sent to them via email in PDF or Picture format and converts them into QR menu. The menu is easily changeable as per the requirement, so to provide customers with real-time options available to be served. The technology that is meant to give a smooth start to restaurant business after covid-19 is also expected to begin a new system in the coming years with customers being more concerned about the safety guidelines adhered by the restaurants and other vendors.

The transactions made through iWallet are truly touchless, and with personal data being secured, the customers can get most out of the social distancing norm. 

About iWallet

iWallet provides a new age technology of processing contactless payment without the use of Visa/Master/Amex/Discover cards. The company, in partnership with Dwolla and Plaid, provides a QR code-based payment platform to ensure fast, secured and contactless payment, that is also deemed user friendly. The payment processing through iWallet ensures full transparency of the cash flow to businesses. With a focus on small and medium-sized business, the company offers payment processing up to $10 million annually at no charge at all.

Media Contact
Company Name: IWallet, Inc.
Contact Person: Jim Kolchin
Email: Send Email
Phone: 866-376-4880
City: San Francisco
State: California
Country: United States
Website: https://menu.iwallet.com/